← Back to the shop

Shipping & returns

Last updated: July 2026

1. Shipping

2. Right of withdrawal

As a consumer, you have 14 calendar days from receipt of your order to withdraw from the purchase without justification, under Spanish Royal Legislative Decree 1/2007 (TRLGDCU).

Exceptions

Under article 103 of the TRLGDCU, withdrawal does not apply to, among others: foodstuffs liable to deteriorate or expire quickly; and sealed goods which are not suitable for return for health-protection or hygiene reasons and which have been unsealed after delivery. For food safety, tea, coffee, infusions and other foods that have been opened or unsealed cannot be returned, except in the case of a defective product.

How to withdraw

Let us know within the period by email to ivan@bromdel.es or by WhatsApp, stating your order number. You must return the product unopened and in its original condition. The direct cost of return is borne by the customer, except for a wrong or defective product.

Refund

Once we receive and check the product, we will refund the amount within a maximum of 14 calendar days, using the same payment method.

3. Defective or wrong product

If you receive a damaged, defective or incorrect product, contact us within a reasonable time and we will resolve it (replacement or refund) at no cost to you. Products carry the legal guarantee of conformity provided for in consumer regulations.

4. Contact

Village Tea · Carrer de Mallorca 159, 08036 Barcelona · ivan@bromdel.es · +34 602 05 92 83.